Responsible Gaming

At Ozwin Casino, we’re all about having a good time while keeping things in check. 

We reckon responsible gambling is the name of the game. So, here’s the lowdown: playing casino games isn’t a shortcut to riches. It’s all about embracing the vibrant and thrilling world of online entertainment.

We want to make sure you’re playing safe and smart, so here are a few points to keep in mind when you consider playing. 

Self-Evaluation: Are You Gambling Responsibly?

At times it’s important to take a moment and reflect on your gambling habits. 

Answer these questions with a simple “Yes” or “No” to get a better understanding of your relationship with gambling:

1. Have you ever been late for work or school because of gambling?

2. Has gambling had any negative impact on your life?

3. Do you experience negative feelings after winning at gambling?

4. Have you ever broken the law to get money for gambling?

5. Have you tried to quit gambling but couldn’t stop?

6. Do you exaggerate your gambling wins or losses?

7. Has gambling affected your friendships or work productivity?

8. Have you taken out loans to cover your gambling debts?

9. Have you sold personal belongings to fund your gambling?

10. Do you find yourself wasting all of your money on gambling?

11. Have you used loans to finance your gambling?

12. Have you ever had thoughts of self-harm or suicide due to gambling?

13. Do you feel the need to quickly recover losses by gambling more?

14. Has gambling affected your drive and effectiveness in other areas of life?

15. Do you prioritize gambling over the well-being of your loved ones or yourself?

The more “Yes” answers you have, the more likely it is that you might be facing a serious gambling issue. If you feel like you need help or guidance, reach out to the resources mentioned below. We’re here to support you on your journey.

Promoting Responsible Gambling at Ozwin Casino

At Ozwin Casino, we take responsible gambling seriously. We have strict measures in place to ensure the well-being of our players. One way we promote responsible gambling is by ensuring players are of age. 

Age Verification 

We have a zero-tolerance policy for underage gambling. 

We do not allow anyone under the age of 18 to open an account or access our services, except for our self-help resources and self-exclusion feature. 

We require proper verification, including valid identification and a current utility bill, to process payout requests.

Addressing Gambling Problems

If you or someone you know is struggling with gambling problems, help is available. 

In addition to the resources and support provided by Ozwin Casino, there are organizations dedicated to assisting individuals facing gambling difficulties. 

Here are a few options:

Gamblers Anonymous

This non-profit support group organizes weekly sessions throughout Australia. They provide a safe and supportive environment for individuals seeking help with their gambling addiction.

Gambling Help Online

Gambling Help Online offers free support to those affected by gambling. They provide phone counselling, SMS support, and chat-based assistance. It’s a discreet and accessible service that’s available to Australians anytime, free of charge.

Gambling Therapy

Gambling Therapy offers practical guidance and emotional support for individuals affected by problem gambling. Their website provides online support groups, forums, self-assessment tests, self-help activities, as well as blocking and filtering software.

Remember, seeking help is a sign of strength, and you don’t have to face gambling problems alone. Reach out to these organizations for support and guidance. We’re committed to promoting responsible gambling and ensuring a safe and enjoyable gaming experience for all our players.

Setting Deposit Limits for Responsible Gambling

At Ozwin Casino, we believe that responsible gambling starts with sound financial management. That’s why we’ve made it easy for you to set your own deposit limits on a daily or monthly basis. Here’s how you can take control of your deposits:

  1. Contact Customer Service: Get in touch with our friendly and professional customer service team. You can reach us 365 days a year via email at [email protected] or through our online chat.
  2. Set Your Deposit Cap: Let us know the deposit limit you would like to set. This should be based on your personal budget and how much you are comfortable spending each month or day. Our customer service team will assist you in setting the limit on your gambling account.
  3. Stay Informed: Once your deposit limit is in place, we’ll send you an email notification when you reach the limit. This way, you’ll always be aware of your spending and can make informed decisions.
  4. Modify or Cancel Limits: If you ever need to check, modify, or cancel your deposit limitations, simply contact us via email or chat. We’re here to help you regain control over your gameplay.

By setting deposit limits, you can have peace of mind and maintain a healthy balance between entertainment and financial responsibility. Reach out to our customer service team today to set your deposit cap and take control of your gambling experience today.

Taking Control with Self-Exclusion

At Ozwin Casino, we understand the importance of responsible gambling and providing tools to help you stay in control. That’s why we offer a self-exclusion function that allows you to take a break from our casino if you feel it’s necessary. 

Here’s how self-exclusion works.

Self-Exclusion Agreement

To initiate self-exclusion, you will need to complete a self-exclusion form. This form is an agreement between you and Ozwin Casino, stating that you wish to restrict access to your account for a specific period of time. You can choose the duration–whether it’s a week, a month, a year, or even permanently.

Get in Touch with Us

Contact our customer service department via email or LiveChat to request the self-exclusion form. Our dedicated team will guide you through the process and provide any assistance you may need.

Submit the Form

Once you’ve completed and signed the self-exclusion form, send it back to us. We will freeze your casino account for the agreed-upon duration. Rest assured that your information will be handled with utmost confidentiality.

Account Review

At the end of the self-exclusion period, our management team will review your request before reactivating your account. This step ensures that you have taken the time you needed and are ready to resume playing responsibly.

Self-exclusion is a powerful tool to help you take control of your gambling habits. It provides a necessary break and promotes responsible gaming. 

If you ever feel the need to exclude yourself from our casino, don’t hesitate to reach out to our customer service team. We’re here to support you on your responsible gambling journey.